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DELIVERY POLICY

At Ecotrack Power and Energy Ltd, we ensure reliable and efficient delivery services across Kenya. Our goal is to make every purchase smooth from checkout to doorstep, offering convenience and confidence in every order. Deliveries are handled by trusted partners who maintain safety, care, and timely service in all regions, including urban centers and rural areas.

DELIVERY TIME AND SERVICE

Orders are processed promptly after payment confirmation. Standard delivery within major towns takes one to three business days, while remote areas may take up to a week depending on distance and courier availability. Our logistics team ensures every package is tracked and updates are shared to keep you informed throughout the process.

SHIPPING AND CHARGES

Delivery fees vary depending on product type, size, and destination. Some promotions include free delivery on selected items or bulk orders. Customers can also choose to collect their products directly from our office or authorized pick-up points when available. Each parcel is carefully packed to prevent damage during transit.

RECEIVING YOUR ORDER

Please ensure your delivery details are correct and accessible. Upon arrival, inspect the item before signing for receipt. If damage or loss is noticed, report it within twenty-four hours for prompt assistance. For inquiries or tracking support, reach us at sales@ecotrackpowerandenergyltd.com or 0713294313 / 0713892450