Last Updated: October 2025

Welcome to Ecotrack Power and Energy Ltd (“we,” “our,” or “us”). By accessing or using our website ecotrackpowerandenergyltd.com and any related services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our website or purchasing our products and services.

1. Use of the Website

By accessing our website, you agree to use it only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use and enjoyment. You agree not to:

  • Engage in fraudulent, illegal, or harmful activities.
  • Interfere with the website’s operation or attempt unauthorized access to our systems.
  • Reproduce, duplicate, or distribute website content without prior written consent.

2. Products and Services

We aim to provide accurate descriptions and images of our products. However, slight variations in color, appearance, or specifications may occur due to updates or supplier changes.
We reserve the right to modify, discontinue, or update products, prices, and services at any time without prior notice.

3. Orders and Payments

  • All orders placed through our website are subject to acceptance and availability.
  • Prices are displayed in Kenyan Shillings (KES) unless stated otherwise.
  • Payments must be made through our secure online systems or other approved methods.
  • We reserve the right to cancel or refuse any order if fraudulent activity or error is suspected.

4. Delivery and Shipping

We provide countrywide delivery within Kenya. Delivery times and costs may vary depending on your location and the nature of the product.
While we strive to meet estimated delivery times, delays may occur due to factors beyond our control. We are not liable for such delays but will communicate promptly with affected customers.

5. Returns and Refunds

Please refer to our Refund and Returns Policy for full details on returning items or requesting refunds.
To initiate a return, contact us at sales@ecotrackpowerandenergyltd.com with your order details and reason for return.

6. Intellectual Property

All website content—including text, images, graphics, logos, and product designs—is the property of Ecotrack Power and Energy Ltd and protected under copyright laws.
You may not copy, reproduce, or reuse any material without our prior written consent.

7. Limitation of Liability

We are not responsible for any indirect, incidental, or consequential damages arising from:

  • Use or inability to use our website or products.
  • Unauthorized access to user information.
  • Delays, losses, or errors caused by third-party service providers.

To the maximum extent permitted by law, our total liability shall not exceed the total amount paid by you for the specific product or service in question.

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and safeguard your personal information.
By using our website, you consent to our privacy practices as outlined in that policy.

9. Changes to Terms

We may update these Terms and Conditions from time to time. The revised version will be posted on this page with the updated date. Continued use of our website after such changes constitutes acceptance of the new terms.

10. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Kenya.
Any disputes arising from the use of our website or services shall be resolved in Kenyan courts.

11. Contact Information

For any questions, feedback, or concerns regarding these Terms and Conditions, please contact us at:

Ecotrack Power and Energy Ltd
Email: sales@ecotrackpowerandenergyltd.com
Phone: +254 713 294313
Website: ecotrackpowerandenergyltd.com