Last Updated: October 2025

At Ecotrack Power and Energy Ltd, we are committed to providing high-quality solar and electrical products that meet your expectations. This Warranty Policy outlines the terms under which products purchased from us are covered against defects in materials and workmanship.

1. Warranty Coverage

Our products come with a manufacturer’s warranty that covers defects in materials or workmanship under normal use. The coverage period varies depending on the product category:

  • Solar Panels: 10–25 years (performance warranty)
  • Solar Inverters: 1–3 years
  • Solar Water Heaters: 2–5 years
  • Solar Batteries: 1–2 years
  • Solar Lights and Accessories: 1 year

Warranty coverage begins on the date of purchase as indicated on your official receipt or invoice.

2. What the Warranty Covers

This warranty covers:

  • Manufacturing defects or faulty components.
  • Poor performance due to internal product defects.
  • Replacement or repair of defective parts within the warranty period.

3. What the Warranty Does Not Cover

This warranty does not cover:

  • Damage caused by incorrect installation, misuse, or neglect.
  • Physical damage, including cracks, dents, or water damage.
  • Damage due to power surges, lightning, or natural disasters.
  • Unauthorized repairs, modifications, or tampering.
  • Normal wear and tear or performance degradation over time.

4. Warranty Claim Process

To file a warranty claim, please follow these steps:

  1. Contact us at sales@ecotrackpowerandenergyltd.com or call 0713294313/0713892450.
  2. Provide proof of purchase (invoice or receipt), photos of the product, and a brief description of the issue.
  3. Our technical team will assess the claim and may request to inspect the product.
  4. If approved, we will repair or replace the product at no additional cost, depending on the nature of the defect.

5. Replacement Terms

  • Replacements will be made with the same or an equivalent model, depending on availability.
  • The warranty period for the replacement item continues from the original product’s purchase date.

6. Installation and Maintenance

Warranty validity depends on proper installation and use according to the manufacturer’s instructions.
We recommend that all solar systems be installed by qualified technicians approved by Ecotrack Power and Energy Ltd. Improper installation may void the warranty.

7. Limitation of Liability

Our liability under this warranty is limited to the repair or replacement of defective products.
We are not responsible for indirect, incidental, or consequential losses, including labor costs, transportation fees, or loss of income arising from product failure.

8. Contact Information

For warranty support or further assistance, please reach us at:

Ecotrack Power and Energy Ltd
Email: sales@ecotrackpowerandenergyltd.com
Phone: 0713294313/0713892450
Website: ecotrackpowerandenergyltd.com